Website Terms of Use

Effective Date: April 18, 2025

Welcome to Rent Recovery™ LLC ("Rent Recovery," "we," "us," or "our"). These Website Terms of Use ("Terms") govern your access to and use of our website located at https://rentrecovery.com (the "Website").

PLEASE READ THESE TERMS CAREFULLY. By accessing, browsing, or using the Website, you agree to be legally bound by these Terms. If you do not agree, please do not use the Website. Your continued use of the Website constitutes acceptance of these Terms, including any updates posted on the Website.

1. Eligibility and Authorized Use

The Website is intended for use by:

  • Clients (property managers or property owners) who engage Rent Recovery™ LLC for collection services; and
  • Debtors (consumers or tenants) wishing to communicate regarding a debt placed for collections.

You represent that you are at least 18 years old and have the legal authority to enter into these Terms. You may use the Website solely for lawful purposes and in compliance with all applicable federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA).

You agree not to:

  • Use the Website for any illegal or unauthorized purpose;
  • Attempt to gain unauthorized access to any part of the Website or its systems;
  • Interfere with or disrupt the Website’s functionality, including through denial-of-service attacks or malware;
  • Use automated systems (e.g., bots, scripts) to access or scrape the Website without our consent.

2. Client Accounts

Clients may be required to create an account to access certain features. You are solely responsible for:

  • Maintaining the confidentiality of your login credentials;
  • All activity occurring under your account, whether authorized or not.

You must immediately notify us at contact@rentrecovery.com of any known or suspected unauthorized use of your account or any breach of security.

We reserve the right to suspend, disable, or terminate accounts at our sole discretion, including for:

  • Violation of these Terms;
  • Non-payment of fees owed;
  • Suspected fraudulent or abusive activity;
  • Any other reason deemed necessary to protect our business or other users.

3. Payment Terms

Clients agree to pay all fees for services rendered by Rent Recovery™ LLC as outlined in the applicable service agreement or invoice. Payment terms include:

  • Payments are due within thirty (30) days of invoice issuance unless otherwise specified;
  • Acceptable payment methods include bank transfer, credit card, or other methods specified by us;
  • Late payments may incur a fee of 1.5% per month on the outstanding balance;
  • Disputes regarding invoices must be communicated within seven (7) days of receipt, or the invoice will be deemed accepted.

Non-payment may result in suspension of services, account termination, or legal action to recover amounts owed.

4. Debtor Communications and Disputes

Debtors may submit communications or disputes related to an account placed with us via the designated Tenant Dispute Page on the Website.

Submission of a dispute does not guarantee that the debt will be modified or canceled. All disputes will be reviewed in accordance with applicable laws, including the FDCPA.

Communications via the Website may constitute an attempt to collect a debt, and any information obtained may be used for that purpose, as permitted by law.

NOTICE: This Website and communications are from a debt collector. Any information obtained may be used for debt collection purposes.

5. Intellectual Property Rights

All content on the Website—including text, graphics, logos, icons, images, videos, and software—is owned or licensed by Rent Recovery™ LLC and is protected by United States and international intellectual property laws.

The name Rent Recovery™ is a registered trademark of Rent Recovery™ LLC. Unauthorized use of the trademark or any Website content is strictly prohibited and may violate trademark, copyright, or other laws.

You may not:

  • Reproduce, modify, publicly display, distribute, or create derivative works based on Website content without our prior written consent;
  • Use our trademarks, logos, or content for commercial purposes without permission.

All rights not expressly granted herein are reserved by Rent Recovery™ LLC.

6. Privacy and Data Security

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We implement reasonable administrative, technical, and physical security measures to protect data; however, no transmission over the internet is completely secure. You acknowledge this risk when using the Website.

7. Disclaimer of Warranties

The Website and its content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

Rent Recovery™ LLC disclaims all warranties, including but not limited to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Uninterrupted or error-free access.

We do not warrant that the Website will be free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Rent Recovery™ LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or services;
  • Our maximum aggregate liability for any claim shall not exceed one hundred dollars ($100).

Some jurisdictions do not allow limitations of liability, so certain provisions may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Rent Recovery™ LLC, its officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your access to or use of the Website;
  • Your violation of these Terms;
  • Your violation of any third-party rights, including intellectual property rights;
  • Any content you submit or transmit through the Website.

10. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Atlanta, Georgia.

You agree to:

  • Waive your right to a jury trial;
  • Resolve disputes on an individual basis, not as part of a class action or consolidated proceeding.

Before initiating arbitration, you must first attempt to resolve the dispute informally by contacting us at contact@rentrecovery.com. If the dispute is not resolved within thirty (30) days, either party may initiate arbitration.

Notwithstanding the above, either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or confidentiality.

11. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

Except for disputes subject to arbitration, any legal action arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the state or federal courts located in Atlanta, Georgia, and you consent to the personal jurisdiction of these courts.

12. Changes to These Terms

We may revise these Terms at our sole discretion. Changes will be effective immediately upon posting to the Website unless otherwise stated.

We will notify users of material changes via a notice on the Website or by email. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes.

13. Termination of Service

We reserve the right to modify, suspend, or discontinue the Website or any part thereof at any time, with or without notice, for any reason, including system maintenance or business decisions.

Upon termination of your account or the Website, these Terms will continue to apply to any prior use, and you will remain liable for any obligations incurred.

14. Contact Us

If you have any questions about these Terms, please contact:

Rent Recovery™ LLC
Attn: Monica K. Gilroy
1155 Hightower Trail
Atlanta, GA 30350
Email: contact@rentrecovery.com
Phone: 770-589-1995

15. Miscellaneous

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Rent Recovery™ LLC regarding the Website.

Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

CONFIDENTIALITY NOTICE: This Website and communications are from a debt collector. Any information obtained may be used for debt collection purposes, as permitted by law.