Privacy Policy

Effective Date: April 18, 2025

This Privacy Policy outlines how Rent Recovery™ LLC ("we," "us," or "our") collects, uses, and protects your personally identifiable information ("PII") when you visit https://rentrecovery.com (the "Website"). By using our Website, you consent to the practices described herein. Please read this policy carefully to understand our privacy practices.

1. Information We Collect

We collect information from you when you engage with our Website in the following ways:

  • Register on our Website
  • Place an order
  • Subscribe to a newsletter
  • Respond to a survey
  • Fill out a form
  • Open a support ticket
  • Enter information on our Website

The types of information we may collect include:

  • Name
  • Email address
  • Phone number
  • Billing information (if applicable)
  • Other information you voluntarily provide

You can browse our Website anonymously until you choose to provide personal information. Where possible, we indicate which fields are required and which are optional. You may opt not to provide certain information by choosing not to use specific services or features.

We also automatically collect certain data based on your behavior on the Website, such as:

  • The URL you came from and go to next
  • Your browser information
  • Your IP address

This information helps us conduct internal research on user demographics, interests, and behavior to improve our services.

2. How We Use Your Information

We use the information we collect to:

  • Personalize your experience and deliver relevant content
  • Improve our Website and services
  • Respond to customer service requests
  • Administer contests, promotions, surveys, or other features
  • Process transactions efficiently
  • Request feedback and reviews
  • Follow up after correspondence (e.g., live chat, email, or phone inquiries)
  • Provide information we believe may be of interest to you
  • Conduct market research and analyze Website usage

3. How We Protect Your Information

We prioritize the security of your personal information and implement the following measures:

  • Regular malware scanning
  • Secured networks with limited access to authorized personnel only
  • Encryption of sensitive data using Secure Socket Layer (SSL) technology
  • Processing all transactions through trusted third-party gateways (data is not stored or processed on our servers)

While we take these precautions online and offline, no system is entirely immune to breaches. We strive to maintain a secure environment for your data.

4. Use of Cookies

We use cookies to enhance your experience by:

  • Remembering and processing items in your shopping cart
  • Saving user preferences for future visits
  • Compiling aggregate data about Website traffic and interactions

You may disable cookies through your browser settings, but this could limit your ability to use certain features of the Website. Third parties may also place cookies on our Website (e.g., for analytics or advertising), over which we have no control.

We honor "Do Not Track" (DNT) signals when enabled in your browser, refraining from tracking or planting cookies in such cases.

5. Third-Party Disclosure

We do not sell, trade, or transfer your PII to outside parties for their marketing purposes without your explicit consent, except:

  • To trusted third parties who assist in operating our Website or servicing you, provided they agree to keep your information confidential
  • When required by law, to comply with judicial proceedings, court orders, or legal processes
  • To enforce our site policies or protect rights, property, or safety

Non-personally identifiable data (e.g., aggregated demographics) may be shared with partners or advertisers for marketing or analytical purposes.

6. Third-Party Links

Our Website may contain links to third-party sites, products, or services. These sites operate under their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies when leaving our Website.

7. Your Privacy Rights

We respect your rights regarding your personal data, including:

  • Access: Request to know what data we hold about you or obtain a portable copy.
  • Correction: Request updates to inaccurate information.
  • Deletion: Request removal of your personal data.
  • Opt-Out: Withdraw consent for non-essential uses of your data (this does not affect prior lawful processing).
  • Notification: Be informed of Privacy Policy changes via this page.

To exercise these rights, contact us using the details below. We may verify your identity to process your request. Note that exercising these rights may impact your ability to use certain features of the Website.

In compliance with the California Online Privacy Protection Act (CalOPPA):

  • Users can visit anonymously
  • A "Privacy" link will be clearly visible on our homepage
  • Users can update their information via their account

For users in the European Economic Area (EEA), Switzerland, and the UK, our legal basis for processing your data includes our legitimate interest in operating the Website and your consent where required.

8. Children’s Privacy

We do not market to or knowingly collect information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we discover such data has been collected, we will delete it promptly.

9. Fair Information Practices

In the event of a data breach, we will:

  • Notify affected users via email within seven (7) business days of discovery
  • Support your right to pursue enforceable actions against non-compliant data collectors

10. CAN-SPAM Act Compliance

We collect your email address to:

  • Respond to inquiries and service requests
  • Send order updates
  • Market related services (with opt-out options)

We comply with the CAN-SPAM Act by:

  • Avoiding false or misleading email content
  • Identifying advertisements clearly
  • Including our physical address in emails
  • Honoring unsubscribe requests promptly

To unsubscribe, follow the link in our emails or contact us at contact@rentrecovery.com.

11. Contacting Us

For questions about this Privacy Policy, reach out to:

Rent Recovery™ LLC
Attn: Privacy Officer
1155 Hightower Trail
Atlanta, GA 30350
Phone: 770-589-1995
Email: contact@rentrecovery.com

Last Updated: April 18, 2025